Privacy Policy Abutgel

Abutgel ("we", "Platform", or "company") is committed to protecting the privacy and personal data security of every player using our services at https://abutgel.net. This Privacy Policy explains in detail the types of data we collect, the purposes for collection, how we use it, and the protection measures we have in place.

This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all Abutgel platform users, whether you are a casual visitor, registered player, or VIP member.

This Privacy Policy should be read together with Terms and Conditions Abutgel. In the event of any conflict between the two data protection documents, this Privacy Policy shall take precedence.

Abutgel collects your personal data through several means depending on how you interact with the platform. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. Abutgel does not collect sensitive data such as health information, religious beliefs, or political views unless required by law.

The personal data we collect is used for legitimate and transparent purposes. Abutgel uses your information to:

• Account Management: Creating and managing your account, verifying your identity, and ensuring login security.
• Transaction Processing: Processing deposits and withdrawals securely through your preferred payment methods such as FPX and DuitNow.
• KYC Compliance: Meeting identity verification requirements and anti-money laundering (AML) compliance regulations.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to you.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
• Personalization: Personalising your gaming experience, including game recommendations and relevant bonus offers.
• Communication: Sending important notifications related to your account, promotions, and platform updates via email or SMS.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and support.
• Analytics & Improvement: Analysing aggregated usage data to improve our services and user experience.

Abutgel does not use your data for purposes unrelated to platform operations without first obtaining your explicit consent.

Abutgel does not sell or rent your personal data to any third party. However, in certain circumstances, we may need to share your information with the following parties:

• Service Providers: Companies that help us operate the platform, such as payment providers, gaming software providers, and cloud storage services — all subject to strict confidentiality agreements.
• Legal Authority: Government agencies, law enforcement bodies, or courts where required by applicable Malaysian law.
• Fraud Investigators: Specialized companies that help us detect and prevent fraud, money laundering, and other illegal activities.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, player data may be transferred to the relevant party with equivalent privacy protections maintained.

In all data-sharing situations, Abutgel ensures that recipient parties have adequate data protection measures in place and only use the data for permitted purposes.

Abutgel uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Mandatory Cookies: Required for core platform functions such as Login, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our website to help us improve its performance. All data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns using aggregated data that does not identify individuals.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the Abutgel platform.

Abutgel takes the security of your personal data very seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, destruction, or accidental disclosure.

Key security measures we implement include:

• 256-bit SSL encryption for all data communications between the platform and your device.
• Real-time intrusion detection (IDS) and intrusion prevention (IPS) systems.
• Multi-level access controls for player data at the internal level.
• Regular security audits conducted by independent third parties free from conflicts of interest.
• Encrypted data backups stored across geographically separate locations.
• Regular cybersecurity training for all staff handling player data.

While we implement the best available protections, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing it with anyone.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Abutgel:

To exercise any of the above rights, please contact the abutgel support team. We will process your request within 30 days of receipt. For more complex cases, this period may be extended with prior notice to you.

Abutgel retains your personal data for as long as your account is active or as long as necessary for legitimate business purposes and legal compliance. Retention periods vary by data type:

• Active Account Data: Retained for the duration your account is active, plus any legally required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial and tax legal requirements.
• KYC Records: Retained for a minimum of 5 years after the end of the business relationship, in line with AML requirements.
• Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
• Technical Log Data: Retained for 12 months for security and system analysis purposes.

Once the retention period expires and there is no legal requirement to keep it longer, your data will be securely deleted or anonymized using industry-recognized methods.

Abutgel reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or new technologies we adopt. Any significant changes will be communicated to you via:

• A prominent notice on the Abutgel website homepage.
• Email to the address registered to your account.
• In-platform notification upon your next login.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Continued use of the abutgel platform after changes are published means you accept the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] — we will reply within 1 to 3 business days.
• Help Center: Visit the FAQ us for answers to frequently asked questions.

Abutgel takes every privacy-related enquiry seriously and is committed to providing accurate, clear, and helpful responses to all our players. Your satisfaction and trust are our top priority.